30/08/2024
1. Introduction
At Ebik Learning, we strive to provide high-quality KTET exam preparation services. This
Cancellation and Refund Policy outlines the terms and conditions under which cancellations and
refunds are processed. By using our services, you agree to this policy.
2. Cancellation Policy
Course Enrollment:
- Cancellation Period: You may cancel your enrollment in a course within 7
days of the purchase date to be eligible for a full refund.
- Procedure: To cancel your enrollment, please contact our support team via
email at info@ebiklearning.com with your order
details and reason for cancellation.
Procedure: To cancel your subscription,contact our support team.
3. Refund Policy
Eligibility for Refunds:
- Full Refund: A full refund is available if you cancel within 7 days of
purchase or if you experience technical issues that prevent you from accessing our services
and the issue cannot be resolved within a reasonable time.
- Partial Refund: If you cancel after the initial 7-day period but before
accessing significant portions of the course or service, you may be eligible for a partial
refund. The amount of the refund will depend on the usage and the time elapsed since
purchase.
Non-Refundable Items:
- Digital Content: Downloadable content, such as PDFs or eBooks, is
non-refundable once downloaded.
- Special Offers: Services purchased with promotional discounts or special
offers are subject to different refund terms as specified at the time of purchase.
Refund Procedure:
- Requesting a Refund: To request a refund, contact our support team at info@ebiklearning.com with your order details
and reason for the refund.
- Processing Time: Refund requests are typically processed within 7-10
business days. The refund will be issued to the original payment method.
4. Technical Issues
If you encounter technical issues that affect your ability to use our services, please contact
our support team. We will make reasonable efforts to resolve the issue. If we are unable to
resolve the issue in a timely manner, you may be eligible for a refund as per our refund policy.
5. Changes to the Policy
We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will
be posted on this page with an updated effective date. We encourage you to review this policy
periodically to stay informed about our cancellation and refund procedures.
If you have any questions or concerns regarding our Cancellation and Refund Policy, please
contact us at:
Ebik Learning
Email: info@ebiklearning.com
Address: Vellariyil Gardens, Bus stand, Palayam, Kozhikode, Kerala 673004
Phone: 80757 83518
